In order to guarantee that services are properly activated for your device, the OIT Help Desk will need to know the following information within 5-10 business days in advance of your trip. In some cases, the phones that we use might not work on the cellular networks in the destination country. In cases like this, OIT might need to research options for use and then have a new phone delivered. If this is the first time that you are traveling to a location and are not sure if your phone works there, please provide OIT with a minimum of 10 days to research your option and possibly have a phone delivered.
Name: [Name on the phone]
Contact Number: [How you wish to be contacted while we configure the mobile device.]
Phone Number: [Phone number for the mobile device]
SIM Number: [Found behind the phone battery on the SIM card]
Device Model: [Sprint World Edition (8830), Nextel Curve (8350i), Sprint Curve (8330)]
Countries: [What countries will you be visiting?]
Cities: [What cities will you be visiting while there?]
Voice/Data Access: [Do you need voice, data, or both while traveling?]
Departure Date: [What day will you leave the US?]
Return Date: [What day will you return to the US?]
Please email the above information to the Help Desk at email@example.com. We will then research the coverage options in your destination cities and provide you with rate quotes.
When your Sprint phone is enabled for International Use, it will stop working in the US. The OIT Help Desk will have to activate your phone with email. Alternatively, OIT will provide you with email activation instructions. When arriving in abroad, there are steps that will need to be followed.
Because of the steps involved, it is highly recommended that first-time International Travelers stop by the OIT Help Desk for a demonstration on how to activate a phone after landing in country abroad.