Office of Information Technology Knowledge Base

Exchange 2007 FAQ

Administrator — Wed, 10 Mar 2010 09:01:28 GMT

Q. How do I re-establish connectivity between Outlook/Entourage and my SU email account?

A. For Outlook, follow these step-by-step directions:

1. Close any open Outlook window

2. Go to Start > Control Panel > Mail

3. Click Email Accounts

4. On the E-mail tab, highlight the Microsoft Exchange item and click Change

5. In the Microsoft Exchange Server field, type in oitex0. Enter your User Name where prompted. Leave “Use Cached Exchange Mode” checked. Then, click “Check Name”

6. If successful, you will see the proper Exchange server and your account name auto-resolve and appear underlined. If unsuccessful, please re-enter your account credentials. Once you are successful, please click Next.

7. At the “Congratulations” screen, click Finish. Close the Email Account and Mail Setup screens, and open Outlook.

How to: Remote Erase/Disable iPhone

Administrator — Fri, 05 Mar 2010 07:45:17 GMT

In the event that you would like to erase/disable your device, login to owa.seattleu.edu with your email address and password.

After logging in, there will be options in the upper right hand corner. Click on options.

The Mobile Devices option is on the left hand side. Select the device that you would like to erase/disable, and click Wipe All Data from Device.
1.) Click Mobile Devices
2.) Click on the Mobile Device that you would like to erase.
3.) Click Wipe All Data from Device.

A popup window will ask if you are sure. Click OK.

The window will refresh and show that it is pending a wipe.

You will then be emailed a confirmation when the device is wiped.

1. Make sure that the device erase confirmation is received.
2. If the device is found after being lost or stolen, you may remove the device from this list.

Do not remove the Device from the List until it is recovered. You will need to leave this enabled to ensure that the device is persistently erased if anyone tries to reactive the device with your information.

Click OK.

If your phone is found, it can be resynced with iTunes and restored from a backup to be reactivated.

iPhone Articles

Administrator — Fri, 05 Mar 2010 06:01:22 GMT

iPhone Knowledge Base Articles

This article is a navigation page with links to other knowledge base articles about iPhones.

For inquiries into ordering an iPhone for work purposes, please email HelpDesk@seattleu.edu. In your email, please include your current SU Mobile Number and how many minutes you might need.

HOWTO: Activate iPhone
HOWTO: iPhone Back Up
HOWTO: iPhone Restore from Backup
HOWTO: Change the Password on your iPhone
HOWTO: Remote Erase/Disable an iPhone

Excel 2007: Functions and Formulas - Training Manual

Administrator — Thu, 04 Mar 2010 04:48:20 GMT

The attached guide is meant to help you navigate the changes in Excel 2007. The guide contains the following information:

Referencing Cells with Names
Cell References: Relative and Absolute
Analyzing Your Table with Functions
Calculating with Functions
Calculating with Formulas
Function: Rank
Function: Rand
Functions: Countif and Sumif
Functions: Concatenate
Subtotals
Function: Subtotal

Excel 2007: Charts and Tables - Training Manual

Administrator — Thu, 04 Mar 2010 04:47:10 GMT

The attached guide is meant to help you navigate the changes in Excel 2007. The guide contains the following information:

Working with PivotTables
About Charting
Creating a Basic Chart
Formatting Your Chart
Working with Chart Elements
Charting Extras

Obtain a SU Sprint/Nextel BlackBerry

Administrator — Mon, 22 Feb 2010 04:26:32 GMT

Select a BlackBerry Model

Seattle University currently uses the Sprint Curve 8330, the Sprint World Edition 8830, and the Nextel Curve 8350i.
The Sprint Curve 8330 is the standard BlackBerry model in use. The Sprint World Edition 8830 is used for international travel; however, it has been discontinued and replaced with the BB9630. The Nextel Curve 8350i is used for its Push-to-Talk Features and WiFi.

Select Nextel Service Plan

At this time, minutes are pooled across Seattle University. The standard plan recommendation is the minimum of 400 minutes. It is recommended that you review your monthly bill to determine your usage.

Accessories

Each BlackBerry comes with a different set of accessories.

The Sprint Curve 8830 comes with a travel charger, USB cable, headphones, and leather sleeve.
The Nextel Curve 8350i comes with a travel charger, USB cable, headphones, and a plastic belt clip.
The Sprint World Edition 8830 comes with a travel charger, USB cable, and leather belt clip.

Orientation

Need help getting used to the new gadget? No problem, once arrived and activated, an OIT technician will arrange for a private orientation to get you moving and shaking with your new handheld device.

Monthly Voice Cost

(Data not included)

Sprint Business Essentials^® Plan 400	$39.99	$30.39	400
Sprint Business Essentials^® Plan 1000	$59.99	$45.59	1,000
Sprint Business Essentials^®Plan 1400	$79.99	$60.79	1,400
Sprint Business Essentials^®Plan 2000	$99.99	$75.99	2,000
Sprint Business Essentials^® Plan 3000	$149.99	$113.99	3,000
Sprint Business Essentials^® Plan 4000	$199.99	$151.99	4,000

Change the Password on your iPhone

Administrator — Tue, 09 Feb 2010 06:53:08 GMT

Change the Password on your iPhone

This article will walk you through changing the stored password on your iPhone. Whenever you change your Seattle University password after the 90 day expiration period, you will need to change the stored password on your iPhone as well. If your stored password is not changed, you will not be able to access your email from the iPhone and your Seattle University network account might be locked out from failed attempts to authenticate your login credentials.

1.) Select Settings from the list of icons on your iPhone. The location of this option may vary as users are able to customize the location of each icon.

2.) Next, scroll down and select the Mail, Contacts, Calendars option.

3.) Select your Seattle University Email Account from the list of email accounts. This is a custom label, so the name of your account may vary from other users.

4.) Now select the Account Info option to edit the stored login info for your Seattle University email settings.

5.) Select the Password option to edit your stored password and then enter in your new password.

6.) After storing your new password, press the back menu until you return to the home screen.

The stored password on your iPhone is now changed. If you have any additional questions, please call the Seattle University OIT Help Desk at 206-296-5571 or email us at helpdesk@seattleu.edu.

Please see the following links for additional iPhone Knowledge Base Articles:

HOWTO: Activate iPhone
HOWTO: iPhone Back Up
HOWTO: iPhone Restore from Backup

Using VPN: Virtual Private Network

devona — Fri, 29 Jan 2010 05:14:18 GMT

Issue

What is VPN, how is it used? What do I do if I have problems?

Resolution

There is a NEW VPN Client available! Please read this first section for the new Cisco AnyConnect VPN client. If you are using the older VPN client and/or are using the VPN client internally on the wireless network, please see the section below labeled “Legacy Cisco VPN client”. The legacy client is also helpful if your current machine does not meet the minimum requirements for the new client.

Cisco AnyConnect VPN

There are two ways to get connected to VPN, depending on if you are on the Seattle University network already or not.

If you are not currently connected to the Seattle University network, simply click on this link. The VPN server will attempt to detect your operating system and Internet browser and, if it's available, will install the Cisco AnyConnect software that you will need.

After a successful installation of the Cisco AnyConnect software, you may need to type in vpn.seattleu.edu in the “Connect to:” field.

If you encounter problems with the installation or are currently connected to the Seattle University network via a wired or wireless connection, please try one of the following links to perform a manual installation.

Microsoft Windows <---- Link (click here to download)

Windows 7 (32-bit and 64-bit)

AnyConnect requires a clean install if you upgrade from Windows XP to Windows 7
If you upgrade from Windows Vista to Windows 7, manually uninstall AnyConnect first, then after the upgrade, reinstall it manually or by establishing a web-based connection to a security appliance configured to install it. Uninstalling before the upgrade and reinstalling AnyConnect afterwards is necessary because the upgrade does not preserve the Cisco AnyConnect Virtual Adapter

Windows Vista (32-bit and 64-bit)—SP2 or Vista Service Pack 1 with KB952876

AnyConnect requires a clean install if you upgrade from Windows XP to Windows Vista

Windows XP SP2 and SP3

Intel Mac OS X <---- Link (click here to download)

AnyConnect 2.4 supports the following versions of Mac OS:

Mac OS X 10.5
Mac OS X 10.6 and 10.6.1 (both 32-bit and 64-bit).

AnyConnect requires 50MB of hard disk space.

If you upgrade from one major Mac OS X release to another (for example 10.5 to 10.6), manually uninstall AnyConnect first, then after the upgrade, reinstall it manually or by establishing a web-based connection to a security appliance configured to install it. Uninstalling before the upgrade and reinstalling AnyConnect afterwards is necessary because the upgrade does not preserve the Cisco AnyConnect Virtual Adapter.

If your Mac is running a version prior to 10.5 and you are currently running the older Cisco VPN client, you do not need to make any changes. If you are encountering a problem with your older VPN client, please contact the Seattle University Help Desk. The Seattle University Help Desk is located in Engineering 313. You may contact the Help Desk by emailing Helpdesk@seattleu.edu or by calling 206-296-5571.

PowerPC Mac OS X <---- Link (click here) to download

AnyConnect 2.4 supports the following versions of Mac OS:

Mac OS X 10.5

AnyConnect requires 50MB of hard disk space.

Linux <---- Link (click here) to download

AnyConnect supports only standalone installations on Linux. The following sections show the supported Linux distributions and requirements.

Linux Distributions

Red Hat Enterprise Linux 5 Desktop
Ubuntu 9.x

If you need assistance or encounter problems with the manual installation, please contact the Seattle University Help Desk. The Seattle University Help Desk is located in Engineering 313. You may contact the Help Desk by emailing Helpdesk@seattleu.edu or by calling 206-296-5571.

Legacy Cisco VPN client

If you need a copy of the legacy Cisco VPN client for using VPN internally or if your operating system (OS) or OS version does not meet the minimum requirements for the Cisco AnyConnect VPN client, this is where you want to be.

This process if fairly simple: just download the appropriate software for your operating system, download the configuration file, install the software, load the configuration file, connect and then log in with your SU login and password. Once connected, your computer will act as if it was directly plugged into the SU network.

To get started, go to the installation pages for your operating system:

Troubleshoot BlackBerry Connectivity Issues

Administrator — Tue, 26 Jan 2010 06:20:45 GMT

If your Nextel BlackBerry fails to send/receive calls, send/receive emails, or update your Calendar, you can perform the following troubleshooting steps.

Confirm network connectivity

Display the Home screen

Ensure that NXTL is displayed in the upper right corner of the screen. (the capitalization of the letters is important)

Try resetting the connections by scrolling to and selecting the Manage Connections option (looks like an antenna). Make sure that the Mobile Network option is checked. If it is not checked, please select and check it. Otherwise, try unchecking and rechecking the Turn All Connections On option.

Reboot the device

remove the battery cover
remove the battery
replace the battery and cover
if the unit does not power up, manually turn the power on.
8830 model, the power button is located above the screen on the top left of the device.
8330 and 8350i models, the power button is shared with the red 'disconnect call' button.

iPhone Restore from Backup

Administrator — Thu, 14 Jan 2010 07:39:00 GMT

iPhone Restore from Backup

This article will demonstrate how to restore your iPhone from a backup. This will be required if you have had to erase your phone or to resolve an software errors that may be occurring. It is recommended that you backup your phone once per week.

Select Restore From Back Up.

Next, click Restore to confirm that you are sure that you would like to restore your phone from a Back Up (you will lose current settings).

Next, select the Backup that you would like to restore from and click Restore.

The status of the restore will be displayed in a new window.

When completed, a window will popup to inform you that the restore is completed.

Your phone should now be restored to the settings of the Back Up that you chose. This includes custom settings as well as content and applications.

iPhone Back Up

Administrator — Thu, 14 Jan 2010 07:26:00 GMT

iPhone Back Up

It is important to Back Up your iPhone data after initial configuration and then on a monthly if not weekly basis. Restoring from a Back Up is often a fix for software problems with the iPhone.

Right click on your phone under the Devices tab and select Back Up.

The data on your iPhone is now being ‘backed up’.

The status bar at the top of the screen will notify you when the Back Up is completed. You may restore from this back up at any time if the phone is erased or needs to be restored from a Back Up because of errors. Restoring from a Back Up is often a fix for problems with the iPhone.

Activate iPhone

Administrator — Thu, 14 Jan 2010 07:06:00 GMT

Activate iPhone with iTunes

This article demonstrates how to activate your iPhone through iTunes. This will be necessary for a phone that is straight out of the box or a phone that has been erased and restored to factory settings.

Use your USB tether to plug the iPhone into your computer and open iTunes.

The iPhone will communicate with iTunes. If the iPhone is unconfigured (Factory Settings), you will be prompted to activate with carrier settings. Click Update Settings.

You will be able to configure basic settings of your iPhone from the next screen. You can give your iPhone a name and select the content that you would like to synchronize with the iPhone. Click Done when finished.

Congrats! Your iPhone has now been configured with iTunes and AT&T! You should now be able to make calls.

Additional Links:

http://ipod.about.com/od/iphonehowtos/ss/activate_iphone.htm
http://www.wireless.att.com/support/setDevice.do?make=Apple&model=iPhone

International Travel: Sprint Mobile Device

Administrator — Wed, 23 Dec 2009 05:55:00 GMT

In order to guarantee that services are properly activated for your device, the OIT Help Desk will need to know the following information within 5-10 business days in advance of your trip. In some cases, the phones that we use might not work on the cellular networks in the destination country. In cases like this, OIT might need to research options for use and then have a new phone delivered. If this is the first time that you are traveling to a location and are not sure if your phone works there, please provide OIT with a minimum of 10 days to research your option and possibly have a phone delivered.

Name: [Name on the phone]

Contact Number: [How you wish to be contacted while we configure the mobile device.]

Phone Number: [Phone number for the mobile device]
SIM Number: [Found behind the phone battery on the SIM card]

Device Model: [Sprint World Edition (8830), Nextel Curve (8350i), Sprint Curve (8330)]

Countries: [What countries will you be visiting?]

Cities: [What cities will you be visiting while there?]

Voice/Data Access: [Do you need voice, data, or both while traveling?]

Departure Date: [What day will you leave the US?]

Return Date: [What day will you return to the US?]

Please email the above information to the Help Desk at helpdesk@seattleu.edu. We will then research the coverage options in your destination cities and provide you with rate quotes.

When your Sprint phone is enabled for International Use, it will stop working in the US. The OIT Help Desk will have to activate your phone with email. Alternatively, OIT will provide you with email activation instructions. When arriving in abroad, there are steps that will need to be followed.

Because of the steps involved, it is highly recommended that first-time International Travelers stop by the OIT Help Desk for a demonstration on how to activate a phone after landing in country abroad.

How to find your "Computer Name"

Administrator — Fri, 23 Oct 2009 07:39:00 GMT

How to find your computer name

Click here to find out your computer name. We have an internal site (http://mypc) that will show you your computer's name and IP address.

IP Addresses can change on a daily basis. It is best to provide your computer name when contacting the OIT Help Desk unless an IP address is specifically requested.

If the webpage is unable to determine your computer name then you will need to use the following instructions.

Windows Instructions

On the Windows Desktop, right-click on "My Computer" and select "Properties"
In the System Properties window, select the "Computer Name" tab
Take note of the full computer name

Macintosh Instructions

There are two ways to find the computer name for your Macintosh computer:

Method #1

On the login screen, the computer name is listed right below the "Mac OS X" apple logo

Method #2

Click on the blue Apple menu and select "System Preferences"
In the System Preferences window, under the "Internet & Network" section, select "Sharing"
Take note of the computer name

Temporarily Hiding Content in Ektron

Administrator — Wed, 21 Oct 2009 05:48:00 GMT

Hiding Content in Ektron

Occationally web content must be hidden from users for a limited time without deleting the content. In order to accomplish this, two things must be done:

Removing the Page from Navigation

The content administrator must remove the page from all navigation elements that link to it. In most cases, site navigation is stored in a single ektron menu item and it is adequate to remove the item from this.
For more help with this, see Q10469 - HOWTO: Removing a Content Item from a Menu, below.

Removing the Page from Search Results

If a user searches for content that is stored in the content item, it may be returned in the search results. To avoid this, we must make the item not searchable:

Log into the Ektron workarea at http://www.seattleu.edu/login
Navigate to the content item in the workarea
Click on the title of the content to view the item

NOTE: It is important that you click on the title of the item rather than selecting View from the drop down menu

Select Edit Properties from the icons above the content

NOTE: The button is the 10th from the left

Uncheck Content Searchable
Click on the Save icon

Removing a Content Item from a Menu

Administrator — Wed, 21 Oct 2009 05:45:00 GMT

View the Menu in the Ektron Workarea

Log into the Ektron workarea at http://www.seattleu.edu/login.
Navigate to the folder containing your menu in the Ektron Workarea.

Generally menus are located in the root folder of your site. Thus, if you want to manage the menu for Academic Advising, you will need to navigate to Folders > AcademicAdvising.

Mouse over View on the top of the right pane and select Menu – this will bring up the menu listing
Click on the title of menu that you want to update
- In most cases, only one menu will be present. When multiple menus are available, the site menu usually contains "Main Menu" in the title.

Removing the Content item

Navigate the folder tree to view the content item to be removed

If you are unsure about where the content item is, you can open all folders and scan the list of content for the correct item. Typically the menu item will be the same as the title of the content item to remove.

Move your mouse over the title of the item to remove and a pop up menu will become available.
- NOTE: You do not need to click.
Select "Delete" from the popup menu

It's important to keep in mind that deleting a content item from a menu will not result in the content item being deleted, simply its removal from the menu being managed.

Click on the Back arrow in the right panel to return to the list of menu items
1. Once you click the Delete command in the menu, the item will no longer show up on the web site, but it is best practice to return to the list of menu items just to ensure that the workarea has finished all processing. Once this is finished, you can close the workarea.

Folders Empty in the Workarea

Administrator — Fri, 16 Oct 2009 04:30:00 GMT

Problem:

The user logs into the Ektron Workarea and, after clicking on Content on the bottom left, doesn't see any folders or content

Cause

Most likely the user has not been granted access to manage sites in the system. All AD account holders may log in to the workarea, but only those with permissions will see anything to manage.

Resolution

The user must confirm that they have completed training, submitted their training results, and must then officially request permission to the site that they're trying to manage. Student workers must have their managers submit the request for access.

Updating Quicklinks in Ektron

Administrator — Wed, 14 Oct 2009 02:13:00 GMT

Getting to Your Quicklinks

Log in to the CMS Workarea at http://www.seattleu.edu/login
Select Library from the bottom left panel

The Folder list will update, displaying "Library" as the top item

Navigate to the folder that contains the content that you would like to update
In the right panel, change the drop down to Quicklink
- The drop down will usually start out with "Images"

Method 1 - Easiest for a single update

Click on the title of the content item whose Quicklink you would like to update
Click on the Edit button
Change the URL lnk to use the template that you want
- NOTE: When updating the quicklink using this method, you need to be sure to keep everything after .aspx
  - Example:
    - For /department/default.aspx?id=100, you will use /department/newpage.aspx?id=100
- NOTE: Be careful to include the top level folder.
  - Example:
    - For http://www.seattleu.edu/department/default.aspx you will use department/default.aspx.
Click on the Update button

Method 2 - Easiest for multiple updates in a single folder

Click on the Update Quicklink button along the top of the right panel
Update the From: textbox to reflect the quicklink to be replaced
Update the To: textbox to reflect the quicklink to be used
Click the check box next to the pages to update
- NOTE: You do not need to worry about the id=??? portion of the link when updating multiple quicklinks
- NOTE: If the current quicklink does not match the From textbox, it will not be updated
Click on the Update Quicklink button

Testing Your Changes

Navigate to your page using a menu on the live website that uses quicklinks
- This will be most menus

The Work Area

Administrator — Fri, 02 Oct 2009 07:16:00 GMT

After you have logged in and have opened the Work Area, you will see what is called the Smart Desktop.

Click the “Content” button. This is the area where you can create and edit content.

Notice that you now have a list of folders on the left and a directory list of content on the right. The folders on the left contain the content that you are authorized to use and edit. When you click on a folder, its corresponding content appears on the right of the screen.

If you wish, you can sort the content directory list by clicking on any of the underlined descriptors above each section.

For example, if you click on “Title”, the list will sort alphabetically by page/folder title name. This sorting feature is found throughout the Work Area.

When creating and editing content, it is important to remember the status of your content. Content status can either be “published,” “checked in” or “checked out.”

Under the status section in the content list, the letter “A” means published. Published material has been created or edited, saved and published onto a web page. Web page visitors will be able to see the published content.

The letter “I” under the status section means the created or edited content has been “checked in”, or saved, but has not been published to a web page. Web page visitors will not be able to see checked in content until it is published.

If you happen to see the letter “O” in the status section, it means that the content is “Checked out” to the last editor. You will not be able to edit any content that is checked out until that person checks in or publishes the content.

If you are unsure whether you need to check in or publish your work, you can always go back to the Smart Desktop to see what content you currently have checked out. This is found under the “Content Currently checked out” link.

Once you know what content is checked out, you will be able to check it in and publish it if needed.

In addition to the “Content” Button, another important button to know is the “Library” button.

The Library contains files, forms, hyperlinks, and images that you can use when creating and editing content. See the “How to Add and Format Images” and “How to Add Links” videos for more information on how to use the Library.

Creating New HTML Content

Administrator — Fri, 02 Oct 2009 07:15:00 GMT

There is only one way to create new content, and that is through the Work Area.

To begin, click on the “Content” button.

Select the folder where you want your new content to go.

You will then see the content directory list for that folder on the right.

Hover your mouse over the “New” button.

Select “HTML Content”. This will create a new content page.

Enter a Title for the page.

This title will appear in your content directory list and in menus.

In the editor box, enter a heading for your webpage. This heading will appear on the published site.

To do this, click on the Paragraph style drop down menu.

Use “Heading 1” for page headings.

To create sub-headings, click again on the Paragraph style drop down menu.

Use “Heading 2” for page sub-headings.

You can now add your new content below the page headings. You can either type your new content, or copy and paste it from an external source.

In this example, we will first type a new line of content.

Now we will copy and paste from an external source.

Note: Content copied from an external source may already have formatted text that may not display correctly as a webpage. This is especially true of Microsoft Word. Therefore, it is best to paste content without its formatting.

When you are finished adding and editing your new content, click the “Publish” button. We recommend using the “Publish” button over the “Check in” and “Save” buttons, because while both save the content, they do not publish it immediately to the website.

Your new page will then appear in the content directory list.

To access this page from your website, you will need to link to it from another page or add it to the menu. The “How to Add Links” and “How to Edit Menus” sections of this video will show you how to do this.

How to Add and Format Images

Administrator — Fri, 02 Oct 2009 07:14:00 GMT

The following will demonstrate how to add and format images within your content.

First, we will show you how to insert existing images from the library.

In the editor, open the page in which you want to add the image.

Click the area where you want the picture to be inserted.

Click the “Library” button.

Change the view mode to “Images”.

Browse to the folder containing the image you want to insert.

Select the image.

Click on the “Insert” button.

The image is now inside of your content.

Click “Publish” to save your work.

Next, we will show you how to upload new images to the library.

First, open the Library.

Change the view mode to “Images”.

Select the folder where you want to upload your images.

Click the “Add a New Library Item” button.

Type a title for the image.

Click on the “Browse” button and locate the image that you want to upload.

Click the “Save” button to add the image to the Library.

You can now find your image in the Library. If you wish to insert it into a page, follow the steps outlined in the “Inserting Existing Images from the Library” section of this video.

The following will show you how to replace an image that is used on a page.

In the editor, open the page that contains the image you want to replace.

Click on the image, and then click on the “Library” button.

Browse for the folder that contains the new image.

Click on the new image.

Click the “Insert” button.

The old image is now replaced with the new image.

Click “Publish” to save and publish your work.

The next part of the video will show you how to format an image.

Once you have inserted an image onto your page, you can format it to best fit your content.

Click on the image that you want to format.

Right-click on the image to bring up the “Image Modification Tool” box.

Select the “Image Modification Tool”.

Formatting tools include crop, resize, rotate and brighten.

Once you are done modifying your image, click “Save”.

Click “Publish” to save your work.

How to Add Documents

Administrator — Fri, 02 Oct 2009 07:13:00 GMT

The following steps will show you how to add DMS documents, such as PDF and Word documents, to your content. DMS stands for “Document Management System”.

First, navigate to the folder where you would like to place your document.

Hover your mouse over “New” and click “DMS Document”.

Enter a title for your document.

Click the “Browse” button to find the document on your computer.

Click “Publish” to save your document.

Your new document will appear in the folder you placed it in.

Now we will show you how to link to the DMS document from your page.

In the editor, highlight the text that you want to link the document to and click on the “Hyperlink” button.

Click the “…” button to browse for the document.

To insert the link to document, either double click on its name or click the “insert” button.

Click “OK”.

If you are inserting several documents, repeat these steps as necessary.

Click “Publish” to save and publish your page.

We will now show you how to replace an existing DMS document.

First, find the folder where your old document is located.

Then, click the arrow next to the document title.

Click “Edit”.

Enter an updated title for the document. In this example, we are replacing a 2008 document with a 2009 document.

Click “Browse”.

Click “Publish” to save the new document.

Note: Because you have replaced the document, any links to the old document will automatically update and show the new document. You do not need to re-insert the document into your page(s).

How to Add Folders

Administrator — Fri, 02 Oct 2009 07:12:00 GMT

The following steps will show you how to add folders within the content directory listing. Note that once a folder has been created, it cannot be removed.

First, find the place where you want to add the new folder.

Hover your mouse over the “New” button.

Click “Folder”.

Enter a title for your new folder.

Leave all other fields as is.

Click the “Add Folder” button.

You will see your new folder in the folder tree on the left.

To add items inside the folder, click on the folder name. See the “How to Create New HTML Content” and “How to add a Document” videos for more information.

How to Add Links

Administrator — Fri, 02 Oct 2009 07:12:00 GMT

First, we will show you how to create a link to an external website.

In this example, we will add an external link to the Google website.

Type and highlight the text that you want to linkify.

Click the “Hyperlink” button.

In the URL box, type or copy and paste the address of the external website you want to link to.

Click “OK”.

You will now see the link inside of your content.

Click “Publish” to save and publish your work.

Next, we will show you how to create a link to an internal page. To link to internal pages use Quicklinks.

In this example, we will add an internal link to the College of Arts and Sciences website.

As before, type and highlight the text that you want to linkify.

Click the “…” button to browse for the internal page you want to link to.

Change the view mode to “Quicklinks”.

Find the folder containing the page you want to link to.

To insert the link into your page, either double click on the link name or click the “Insert” button.

Click “OK”.

When you are finished, click “Publish” to save your work.

Next, we will show you how to create an email link.

In this example, we will add an email link to the College of Arts and Sciences website.

Again, type the text that you want to linkify, and click on the “Hyperlink” button.

Click the “Email” tab.

Type or copy and paste the email address you want to link to.

Click “OK”.

When you are finished, click “Publish”.

Finally, we will show you how to remove a link.

Highlight the text of the link that you want to remove.

Click the “Remove Link” button.

The link is now removed from your content.

Click “Publish” to save your work.

How to Edit Menus

Administrator — Fri, 02 Oct 2009 07:09:00 GMT

Open the Work Area and find the folder that contains the menu you want to edit.

Hover your mouse over the “View” button.

Click “Menu”.

Click on the menu you want to edit.

Hover your mouse over the menu item and click “Edit”.

When finished, click “Save”.

You can also remove a menu item by hovering over the item and clicking “Delete”.

Note: this will only delete the link to the menu item, not the content within the menu item.

To re-order your menu, hover your mouse over the main menu name and click “re-order”.

Using the arrows to the right of the menu list, re-order your menu items as needed.

Click the “Update” button to save your changes.

The new menu order will now appear on your page.

We will now show you how to add new menu items.

Note: You cannot create an entirely new menu, only add and edit the links in an existing menu.

Hover your mouse over the main menu name and click “Add”.

Click “Content Item”. A content item is a HTML page.

Click “Next”.

Check the boxes next to the items you want to add.

Click “Add” when you are finished.

You will now see the new items in the menu.

Next, we will show you how to add sub-headings within your menu.

Again, hover your mouse over the menu name and click “Add”.

Select “Sub Menu” and click “Next”.

After giving your new sub-heading a title, click “Advanced Settings”.

To add a URL link to the sub-heading, click on the white square next to the URL box.

Choose the folder where the content is that you want to link to.

When you have found it, click “Save”.

Go back to the Add Menu screen. Click “Save”.

You will now see the new sub-heading in your menu.

Note: You can also add menu items under your sub-heading. To do this, hover your mouse over the sub-heading name.

Click “Add”.

Select “Content Item” and click “Next”.

Like before, select the items you want to add to the sub-heading menu.

Click “Add”.

You can now find the new items under the sub-heading.