Office of Information Technology Knowledge Base

How to find your "Computer Name"

Administrator — Fri, 23 Oct 2009 08:39:00 GMT

Abstract:

How to find your computer name

Click here to find out your computer name. We have an internal site (http://mypc) that will show you your computer's name and IP address.

IP Addresses can change on a daily basis. It is best to provide your computer name when contacting the OIT Help Desk unless an IP address is specifically requested.

If the webpage is unable to determine your computer name then you will need to use the following instructions.

Windows Instructions

On the Windows Desktop, right-click on "My Computer" and select "Properties"
In the System Properties window, select the "Computer Name" tab
Take note of the full computer name

Macintosh Instructions

There are two ways to find the computer name for your Macintosh computer:

Method #1

On the login screen, the computer name is listed right below the "Mac OS X" apple logo

Method #2

Click on the blue Apple menu and select "System Preferences"
In the System Preferences window, under the "Internet & Network" section, select "Sharing"
Take note of the computer name

Temporarily Hiding Content in Ektron

Administrator — Wed, 21 Oct 2009 06:48:00 GMT

Abstract:

Hiding Content in Ektron

Occationally web content must be hidden from users for a limited time without deleting the content. In order to accomplish this, two things must be done:

Removing the Page from Navigation

The content administrator must remove the page from all navigation elements that link to it. In most cases, site navigation is stored in a single ektron menu item and it is adequate to remove the item from this.
For more help with this, see Q10469 - HOWTO: Removing a Content Item from a Menu, below.

Removing the Page from Search Results

If a user searches for content that is stored in the content item, it may be returned in the search results. To avoid this, we must make the item not searchable:

Log into the Ektron workarea at http://www.seattleu.edu/login
Navigate to the content item in the workarea
Click on the title of the content to view the item

NOTE: It is important that you click on the title of the item rather than selecting View from the drop down menu

Select Edit Properties from the icons above the content

NOTE: The button is the 10th from the left

Uncheck Content Searchable
Click on the Save icon

Removing a Content Item from a Menu

Administrator — Wed, 21 Oct 2009 06:45:00 GMT

Abstract:

View the Menu in the Ektron Workarea

Log into the Ektron workarea at http://www.seattleu.edu/login.
Navigate to the folder containing your menu in the Ektron Workarea.

Generally menus are located in the root folder of your site. Thus, if you want to manage the menu for Academic Advising, you will need to navigate to Folders > AcademicAdvising.

Mouse over View on the top of the right pane and select Menu – this will bring up the menu listing
Click on the title of menu that you want to update
- In most cases, only one menu will be present. When multiple menus are available, the site menu usually contains "Main Menu" in the title.

Removing the Content item

Navigate the folder tree to view the content item to be removed

If you are unsure about where the content item is, you can open all folders and scan the list of content for the correct item. Typically the menu item will be the same as the title of the content item to remove.

Move your mouse over the title of the item to remove and a pop up menu will become available.
- NOTE: You do not need to click.
Select "Delete" from the popup menu

It's important to keep in mind that deleting a content item from a menu will not result in the content item being deleted, simply its removal from the menu being managed.

Click on the Back arrow in the right panel to return to the list of menu items
1. Once you click the Delete command in the menu, the item will no longer show up on the web site, but it is best practice to return to the list of menu items just to ensure that the workarea has finished

Folders Empty in the Workarea

Administrator — Fri, 16 Oct 2009 05:30:00 GMT

Abstract:

Problem:

The user logs into the Ektron Workarea and, after clicking on Content on the bottom left, doesn't see any folders or content

Cause

Most likely the user has not been granted access to manage sites in the system. All AD account holders may log in to the workarea, but only those with permissions will see anything to manage.

Resolution

The user must confirm that they have completed training, submitted their training results, and must then officially request permission to the site that they're trying to manage. Student workers must have their managers submit the request for access.

Updating Quicklinks in Ektron

Administrator — Wed, 14 Oct 2009 03:13:00 GMT

Abstract:

Getting to Your Quicklinks

Log in to the CMS Workarea at http://www.seattleu.edu/login
Select Library from the bottom left panel

The Folder list will update, displaying "Library" as the top item

Navigate to the folder that contains the content that you would like to update
In the right panel, change the drop down to Quicklink
- The drop down will usually start out with "Images"

Method 1 - Easiest for a single update

Click on the title of the content item whose Quicklink you would like to update
Click on the Edit button
Change the URL lnk to use the template that you want
- NOTE: When updating the quicklink using this method, you need to be sure to keep everything after .aspx
  - Example:
    - For /department/default.aspx?id=100, you will use /department/newpage.aspx?id=100
- NOTE: Be careful to include the top level folder.
  - Example:
    - For http://www.seattleu.edu/department/default.aspx you will use department/default.aspx.
Click on the Update button

Method 2 - Easiest for multiple updates in a single folder

Click on the Update Quicklink button along the top of the right panel
Update the From: textbox to reflect the quicklink to be replaced
Update the To: textbox to reflect the quicklink to be used
Click the check box next to the pages to update

The Work Area

Administrator — Fri, 02 Oct 2009 08:16:00 GMT

Abstract:

After you have logged in and have opened the Work Area, you will see what is called the Smart Desktop.

Click the “Content” button. This is the area where you can create and edit content.

Notice that you now have a list of folders on the left and a directory list of content on the right. The folders on the left contain the content that you are authorized to use and edit. When you click on a folder, its corresponding content appears on the right of the screen.

If you wish, you can sort the content directory list by clicking on any of the underlined descriptors above each section.

For example, if you click on “Title”, the list will sort alphabetically by page/folder title name. This sorting feature is found throughout the Work Area.

When creating and editing content, it is important to remember the status of your content. Content status can either be “published,” “checked in” or “checked out.”

Under the status section in the content list, the letter “A” means published. Published material has been created or edited, saved and published onto a web page. Web page visit

Creating New HTML Content

Administrator — Fri, 02 Oct 2009 08:15:00 GMT

Abstract:

There is only one way to create new content, and that is through the Work Area.

To begin, click on the “Content” button.

Select the folder where you want your new content to go.

You will then see the content directory list for that folder on the right.

Hover your mouse over the “New” button.

Select “HTML Content”. This will create a new content page.

Enter a Title for the page.

This title will appear in your content directory list and in menus.

In the editor box, enter a heading for your webpage. This heading will appear on the published site.

To do this, click on the Paragraph style drop down menu.

Use “Heading 1” for page headings.

How to Add and Format Images

Administrator — Fri, 02 Oct 2009 08:14:00 GMT

Abstract:

The following will demonstrate how to add and format images within your content.

First, we will show you how to insert existing images from the library.

In the editor, open the page in which you want to add the image.

Click the area where you want the picture to be inserted.

Click the “Library” button.

Change the view mode to “Images”.

Browse to the folder containing the image you want to insert.

Select the image.

Click on the “Insert” button.

The image is now inside of your content.

Click “Pub

How to Add Documents

Administrator — Fri, 02 Oct 2009 08:13:00 GMT

Abstract:

The following steps will show you how to add DMS documents, such as PDF and Word documents, to your content. DMS stands for “Document Management System”.

First, navigate to the folder where you would like to place your document.

Hover your mouse over “New” and click “DMS Document”.

Enter a title for your document.

Click the “Browse” button to find the document on your computer.

Click “Publish” to save your document.

Your new document will appear in the folder you placed it in.

Now we will show you how to link to the DMS document from your page.

In the editor, highlight the text that you want to link the document to and click on the “Hyperlink” button.

Click the “…” button to browse for the document.

How to Add Links

Administrator — Fri, 02 Oct 2009 08:12:00 GMT

Abstract:

First, we will show you how to create a link to an external website.

In this example, we will add an external link to the Google website.

Type and highlight the text that you want to linkify.

Click the “Hyperlink” button.

In the URL box, type or copy and paste the address of the external website you want to link to.

Click “OK”.

You will now see the link inside of your content.

Click “Publish” to save and publish your work.

Next, we will show you how to create a link to an internal page. To link to internal pages use Quicklinks.

In this example, we will add an internal link to the College of Arts and Sciences website.

As before, type and highlight the text that you want to linkify.

How to Add Folders

Administrator — Fri, 02 Oct 2009 08:12:00 GMT

Abstract:

The following steps will show you how to add folders within the content directory listing. Note that once a folder has been created, it cannot be removed.

First, find the place where you want to add the new folder.

Hover your mouse over the “New” button.

Click “Folder”.

Enter a title for your new folder.

Leave all other fields as is.

Click the “Add Folder” button.

You will see your new folder in the folder tree on the left.

To add items inside the folder, click on the folder name. See the “How to Create New HTML Content” and “How to add a Document” videos for more information.

How to Edit Menus

Administrator — Fri, 02 Oct 2009 08:09:00 GMT

Abstract:

Open the Work Area and find the folder that contains the menu you want to edit.

Hover your mouse over the “View” button.

Click “Menu”.

Click on the menu you want to edit.

Hover your mouse over the menu item and click “Edit”.

When finished, click “Save”.

You can also remove a menu item by hovering over the item and clicking “Delete”.

Note: this will only delete the link to the menu item, not the content within the menu item.

To re-order your menu, hover your mouse over the main menu name and click “re-order”.

Using the arrows t

How to Login

Administrator — Fri, 02 Oct 2009 08:08:00 GMT

Abstract:

Type the Ektron website address into your browser and press enter.

You will then see a page asking for your username and password. Use your standard SU credentials. If you don’t know what your credentials are, contact the Help Desk at x5571 or helpdesk@seattleu.edu

Click the “Login” button.

Click on the “Work Area” to begin creating and editing content.

Edit Existing HTML Content

Administrator — Fri, 02 Oct 2009 08:07:00 GMT

Abstract:

The following contains the steps for editing existing content.

There are two options for editing existing content. One option is through the Work Area. The other is through what is called the Silver Bullet.

We will first explain the Work Area option, as it is the primary way to edit content.

Log into Ektron and open the Work Area.

Click the “Content” button.

Select the folder where your content is found.

Click on the arrow to the right of the page you want to edit.

Select “Edit” from the drop down menu.

Wait for the editor to load.

You may now add and remove content from the page.

In this example, we will change the second paragraph.

When you are finished, click “Publish” to immediately save and publish your changes. What is Ektron?

Ektron is a web-based application known as a Content Management System, or CMS. A CMS allows non-technical individuals to create, edit, manage, and publish content onto the web. Using Ektron helps users to create their own content while simultaneously maintaining a professional and consistent website design.

Browser Requirements

There are several browser requirements that you should be aware of before using Ektron.

· PC computers such as Dell require Internet Explorer 7 or higher, or Firefox 2 or higher.

· MAC computers require Firefox 2 or higher. Safari is not supported.

Before connecting to the Residential Network, all computers must install Cisco Clean Access. Attached to this KB article is a guide on installing Cisco Clean Access.

Update your faculty or staff directory information

Administrator — Thu, 13 Aug 2009 06:19:00 GMT

Abstract:

Issue

I am a faculty or staff member and I've recently changed my campus phone number, room number, or other public contact information. How do I update the public online and printed directory?

Resolution

To update your public contact information to be published in the SU online and print directory, please click on the "directory listing change form" link on the faculty staff directory page located here: http://www.seattleu.edu/home/directories/faculty_staff_directory/

Since information you submit is accessible to the public, we recommend you only list your SU campus office and SU phone number.

Please allow up to 48 hours from time your request is processed for the update to be reflected in the online directory. You should receive an e-mail confirmation once your directory update has been processed.

If your legal name, job title or department has changed:

Staff should notify Human Resources before filling out the directory update form.
Faculty should contact the Faculty Services manager at the Provost's office before filling out the directory update form. If Human Resources or the Provost's office has not been notified, your request may be delayed.

If a faculty or staff person has left Seattle University and is still listed in the directory, Human Resources (staff) or Faculty Services located in the Provost's Office (faculty) will need to request their user account be removed.

Using Colleague UI Web 3.1 on Mac OSX

Don Sullivan — Fri, 12 Jun 2009 07:53:00 GMT

Abstract:

Using Colleague UI Web 3.1 on Mac OSX

Colleague UI Web 3.1 offers improved performance and enhanced reliability for accessing Colleague via the web. As with previous versions, UI Web 3.1 is located at https://colleague.seattleu.edu. Mac OSX users are required to perform a few simple tasks before using the new interface. Please read and follow the instructions below. If you experience problems performing the steps below please contact the OIT Help Desk at X5571.

1. Web Browser Requirements.

One important requirement to access UI Web is that you use the most recent versions of the Safari or Firefox browsers to access UI Web. Safari 3.2+

Colleague User Interface (UI) 2.3 Desktop Deployment

Don Sullivan — Fri, 12 Jun 2009 07:52:00 GMT

Abstract:

Colleague User Interface (UI) 2.3 Desktop Deployment

On the evening of June 12th, OIT Application Services released the latest version of the Colleague UI Desktop. All Seattle University PC's that currently have the Colleague UI installed will receive this update. This update is installed automatically upon restart and logging into your Seattle University PC. The Colleague UI 2.3 Desktop is available and supported for Windows XP Professional and the Vista Enterprise PC operating systems. All new PCs at Seattle University will receive the latest version of the UI Desktop. Due to licensing and support requirements, the Colleague UI Desktop is only available for Seattle University PCs. University employees requiring access to Colleague from personal PCs can access Colleague using the UI Web interface located at https://colleague.seattleu.edu. This website requires VPN authenication for offsite access. To learn more about VPN please see http://kb.seattleu.edu/oit/article.aspx?id=10189.

1. UI Desktop Update Deployment

The UI Desktop will be deployed to users PCs when restarting and authenicating on the Seattle University network. The UI Desktop update installation takes about 5 minutes to complete and only requires minimal user interaction.
a. The Installation Process
Upon restarting and logging into your PC you will see the following box appear:
Caring for your personal computer (Windows XP)
Tips for keeping your computer safe online
· Do not install unusual search bars or toolbars – stick to the basics like Google, MSN, or Yahoo. Try not to install multiple search bars.
· Do not install software if you do not know much about the company. Research a program on Google before installing it if you are unsure.
Passwords expire every 90 days, which is roughly once per quarter. If your password is expired, you may reset your password at http://pwreset.seattleu.edu.

If anyone solicits you for your password via email, it is safe to assume that this is a scam because we will never ask for your password. When you receive a phishing email asking for this, please inform the Help Desk and the people around you that it is a scam. Please do not respond to any of it. You should be able to tell if an email is a phishing scam if it is sent from an outside email address or is asking you to send a response to an outside email address. Often, phishing scams will claim to be from "IT" or "Help Desk", but if you take a closer look at the from field in the email, you can see that the email does not come from a Seattle University email address.
Remember: The Office of Information Technology will never ask you for your password. If an email requests your password, it is safe to assume that it is a phishing scam. Additional information on phishing scams may be found here.

Change or reset your password

Administrator — Wed, 08 Apr 2009 03:32:00 GMT
Abstract:
How can I reset my Network/Email password?
Any person with a Seattle University email account can reset their password from a convenient web form found at https://pwreset.seattleu.edu . The links will let you change your password or reset your password if it has expired or you forgot it. It will also let new users pick a new password. Passwords must be changed every 90 days for security reasons.
You will need to visit the OIT Help Desk in EGRN during office hours, with a Official photo ID, such as State ID, Drivers License or Passport.
See our SSN article for more information. International students with no SSN or SEVIS should see our article for more information.

Remember: The Office of Information Technology will never ask you for your password. If an email requests your password, it is safe to assume that it is a phishing scam. Additional information on phishing scams may be found here.

Log in to your seattleu.edu email

Administrator — Wed, 08 Apr 2009 03:32:00 GMT
Abstract:
Outlook Web Access (OWA)
Manage your seattleu.edu email from any computer with Internet access. Note: You will need Microsoft Windows and Internet Explorer to utilize all of the email features. However, most browsers will permit you to perform basic email commands.
Go to https://owa.seattleu.edu and provide your email address and password.
Short-cut: Using a campus computer? Just type owa into the browser bar.
Student Portal
Students can access all of their technology resources (including email) by logging into the student portal.
Go to https://mysu.seattleu.edu and provide your username and password.
Select the Email tab at the top of the window.
Short-cut: Using a campus computer? Just type mysu into the browser bar.
Remember: The Office of Information Technology will never ask you for your password. If an email requests your password, it is safe to assume that it is a phishing scam. Additional information on phishing scams may be found here.

International student unable to change or reset password

Administrator — Wed, 08 Apr 2009 03:32:00 GMT
Abstract:
An International student may receive an error when attempting to reset their password using the online password reset form. The password reset form ("Forgot password") found on owa.seattleu.edu, suonline.seattleu.edu, pwreset.seattleu.edu, my.seattleu.edu and other SU web sites will require the last four digits of the student’s Social Security Number (SSN) or SEVIS number.
International students are issued a SEVIS number which is found on an "INS i-20" form. Students who do not have a SEVIS number on file may receive an error when using the password reset page.
There are two cases where students will receive their SEVIS number: For International students coming to school in the USA for the first time at Seattle University, the SU Admissions office will create an i-20 form with a SEVIS number. At that time, that Admissions office will input the SEVIS number which will allow passwords to be reset using the password reset form. Students who are coming to SU and who are not transferring from another American/USA university should contact the Admissions office or the International Student Center to inquire if they have been issued an i-20 form from SU.
The other case is where international students will be transfer students from another American/USA university to SU. That university has their i-20 with the SEVIS number. When a student completes their enrollment at the other US university, they must request that the other university send their SEVIS/i-20 information to SU. The SU admissions office has an "International Student School Transfer Eligibility Form" which the student must complete at then send to the previous university. Once the previous university releases SEVIS informatio

Conficker

Administrator — Wed, 01 Apr 2009 09:30:00 GMT
Abstract:
The Conficker worm is set to become active on April 1st. This will impact some Windows XP/Vista computers, but not Mac computers.
To ensure the security of your computer, the Office of Information Technology recommends:
· Downloading All Windows Updates
· Rebooting Your Computer
· Updating your virus scanner
Windows XP computers managed by the Office of Information Technology are configured to download updates automatically. If your computer has been restarted in the last couple of days, all recent updates should be installed. If your computer has not been restarted recently, please go to the Start Menu, Click Shut Down, and then select “Install Updates and Shutdown” or “Restart”. You can confirm that you have the most recent updates for Windows XP installed by visiting windowsupdate.microsoft.com. It is recommended that you restart, but leave your computer on overnight so that Windows Updates will install regularly.
Links to virus pr

Add a Network Printer on a Mac v. 10.5 (LEOPARD)

Administrator — Tue, 24 Mar 2009 04:25:00 GMT
Abstract:
Add a Network Printer on a Mac (LEOPARD)

Step 1:
Click the AppleàSystem Preferences…General OIT FAQ
Below is a list of frequently asked questions that faculty and staff typically have in regards to Information Technology. Below, you will find links to articles on how to manage distribution lists, access T-Drives, or even send out mass messages.
GENERAL
How do I find my computer name?
How do I request to relocate equipment?
How do I request software?

E-MAIL
What is the difference between a Listserv and a Public Folder?
What is a “Listserv” distribution list and how can I request one?
How do I manage a Listserv distribut

OIT Computer Labs Software

Administrator — Mon, 12 Jan 2009 01:26:00 GMT
Abstract:
Software
The following software is installed on the computers (Macs and PCs) throughout the OIT Computer Labs.
Note: "Basic" programs ( ie Browsers, Media Players, and Office Suite) can be found on all the machines and the "specialized" programs are only installed depending on the need of the specific departments using the labs.
Computer Labs Software List (PC)
for ENGR 308, ENGR 310, PIGT 206 and PIG 207
Albers Application

Microsoft .NET Framework SDK v1.1
Microsoft .NET Framework SDK v2.0
Microsoft ASP.NET Web Matrix
Microsoft SQL Server 2008
Microsoft Visual Studio 2008
Oracle-OraHome 90
Oracle Installation Products
Research Insight
SAS
Vensim PLE

Grant or Add Permissions to T drive

Administrator — Sat, 13 Dec 2008 07:49:00 GMT
Abstract:
Typically, department directors or administrative assistance are the managers of T drive membership. (T Drive membership is controlled by a Security Group.)

Folder managers can grant permissions to shared Team (T) drive
Open your address book in Outlook 2003
Next locate the name of the folder and group that you manage. In the example below, the T-University groups are shown. You can enter all or part of the folder name.
Once you located the folder you manage, double click it to open up the Properties and select Modify Members
Next click Add
Look up the person you wish to add in the search field and click OK twice and that will grant them permissions to the folder.
Once permissions are granted, the end user may need to map the network drive. For assistance, see our article for mapping a network drive under Windows XP.

Software Installation

Administrator — Sat, 13 Dec 2008 07:42:00 GMT
Abstract:
If you would like to request a software installation, please send an email to helpdesk@seattleu.edu with the name of the software that you are requesting and your computer name from http://mypc. We can use our remote tools to install the software during your lunch, after hours, or on Saturdays. Some software requires a special purchase due to licensing. Software purchase requests may be placed through TechnicalPurchasing@seattleu.edu.

Request an Office move or equipment relocation

Administrator — Sat, 13 Dec 2008 07:37:00 GMT
Abstract: If you would like to schedule to have equipment moved, please contact helpdesk@seattleu.edu with all of the details. Typically, 1-2 weeks notice is requested. However, the more time that you give IT the better. We will need to make arrangements with Telecom to have phones moved as well as schedule staff to move computer equipment. If you need to have more than 4 computers moved, giving us more than 2 weeks is prefered. As a general suggestion, the more time you give us the better we can plan.

Change permissions on Public Folders

Administrator — Sat, 13 Dec 2008 07:33:00 GMT
Abstract:
Issue
How do I change permissions for Public Folders?
Resolution
Please contact the OIT Help Desk at helpdesk@seattleu.edu for assistance in adding/removing users with permissions to public folders, changing permissions levels for users with permission to public folders, or to add/remove users with "send as" permissions for public folders. Please give the name(s) of the users whose permissions need to be changed, the folder location(s). Typically only departmental folder managers, directors or their designee have the authority to request permission changes on folders.
If you would like to request a security group for your public folder, we can create on so that you can modify the permisions similiar to modifying T-Drive permissions.

Update your InSite remote path in Dreamweaver 8

Administrator — Mon, 24 Nov 2008 07:56:00 GMT
Abstract:
InSite: Updating your Dreamweaver 8 Remote Site address
Effective November 24th, 2008: With the migration of insite.seattleu.edu to a new web server, InSite web authors must change the server name they publish their sites to. The following steps detail the process for updating a Dreamweaver 8 site when using a local copy that is synchronized with the web server.
Step 1: Launch Dreamweaver and pulldown the Site menu. Select Manage Sites.
Step 2: Click the Edit button after selecting the site you work on.
Step 3: Click the Avanced tab.
Step 4: Select Remote Info in the left box.
Step 5: Change the Remote Folder address, replacing oitws17 with oitws017.
Click the OK button on the window. Your web site URL will remain unchanged and no further adjustments are necessary.
If you have difficulty publishing your InSite web site, please contact the OIT Help Desk (x5571).

How do I report a printer problem?

Administrator — Tue, 21 Oct 2008 02:08:00 GMT
Abstract:
Reporting a Printer Problem

When reporting a printer problem, including the following pieces of information in your initial email can speed up the troubleshooting process:
1) The printer name. If this is a networked printer, the printer name should be something like \\oitps#\prt###\. If the printer is added to your computer, you can find this by viewing your printers. This can be found by clicking the Start Menu and then Printers and Faxes (alternatively, Start Menu, then Settings, and then Printers and Faxes).
2) The type of printer. This is the model number and printer manufacturer. Most printers on campus are HP Printers. An example of a printer name is an HP Laserjet 4250N.
3) The location of the printer. This is just the building and room number. Alternatively, the location of the person reporting the error is sufficient.
4) A brief description of the problem. Usual requests are: printer jams, fuser errors, or a stuck print queue.

The quickest way to report your printer problem is to email the above information to helpdesk@seattleu.edu and then call x5571 to let us know of the issue. If you choose to call before emailing the help desk, please have this information available.

What is the difference between a Public Folder and a Listserv?

Administrator — Mon, 06 Oct 2008 06:36:00 GMT
Abstract:
Listservs have an email address. Listservs are distribution lists that are stored on our network. When you email a distribution list, everyone in the list receives a copy of the email. This is used to distribute to multiple email addresses. Multiple copies of the email are distributed among members of the list.
Public Folders have an email address. Public Folders are folders that are stored on our network. All email sent to a public folder is stored in a single location. This is typically used when departments or clubs need to have shared access to an email address. All email sent to a public folder is stored in one location.

Install EMS 4.1

Administrator — Mon, 29 Sep 2008 01:24:00 GMT
Abstract:
NOTE: Please contact Conference and Event Services at x5620 or rooms@seattleu.edu before attempting to install EMS 4.1.

1. Click on Start -> Control Panel (note: on some computers, you may need to click Start -> Settings -> Control Panel)
2. Double-click on "Add or Remove Programs"
3. Click on "Add New Programs"
4. Click on the "Add" button for EMS Enterprise 4.1. If you receive an error message during installation mentioning a problem with the .NET framework, please contact the Helpdesk at x5571
5. If prompted for a Server and Database, enter "oitsq001" into the Server box and "emsenterprise" into the Database box

MAC: Connect to a Server

Tommy Dunn — Fri, 01 Aug 2008 09:38:00 GMT
Abstract:
Step 1:
Click GoàConnect to Server
Click on the Finder icon in the Dock.
From the Go menu select Applications.
Open the Utilities folder by double-clicking on it.
Double-click on Printer Setup Utility.
Once you have located and opened the Printer Setup Utility:
In the Printer List window that opens, click on the Add Printer button.
A new window shade will appear:

Make sure that the IP Printer tab at the top of the window is selected (instead of the Default Browser tab).
For Protocol, leave as the default (LPD)
Under Address, enter in the server name: (typically either oitps1 or oitps2)
Under Queue enter in the queue name. For example prt345
Name, Location and Print Using options you can leave at their default settings
Click Add
From the Printer Setup Utility menu, select Quit Printer Setup Utility.

Publisher 2007 Training Manual

Brandy Long — Thu, 05 Jun 2008 07:07:00 GMT
Abstract:
The attached guide is meant to help you navigate the changes in Publisher 2007. The guide contains the following information:
Creating a Publication: Process Overview
The Publisher Environment
Working with Rulers & Guides
Publisher Basics
Working with Text
Working with Text Boxes
Working with Linked Text Boxes
Working with Columns
Adding Bullets & Numbering
Using Spell Check
Using Find and Replace
Printing Options in Publisher
Using Master Pages
Working with Text Spacing
Working with Character Spacing
Arranging Pages
Creating Layout Guides
Adding Jump Lines
Creating a Brochure
Working with Graphics
Working with Colors
Drawing and Manipulating Objects
Working with Styles
Using Publisher Templates

How to Palm HotSync for Outlook 2007

Ryan Brown — Thu, 22 May 2008 04:28:00 GMT
Abstract:
How to update Palm HotSync for Outlook 2007

This article explains how to update Palm’s HotSync program on a PC, to work with Outlook 2007. Information for this article should be attributed to the following Palm website:
http://www.palm.com/us/support/downloads/outlook2007/outlook2007update.html

DO install this update if you:
-Sync with Outlook 2007 on Windows Vista or Windows XP
-Have Palm OS device (e.g. Treo 755p, 680, Tungsten, Zire
-Already installed Palm Desktop and HotSync Manager on your PC

Step 1: Close Outlook

Manage your SU mailbox size and use (e-mail)

Ryan Brown — Tue, 20 May 2008 08:53:00 GMT
Abstract:
Issue
How can reduce my mailbox size or usage?
Resolution
Some common ways to reduce mailbox storage use include:
Delete any messages you don't wish to keep
Regularly delete all messages in the Sent Items folder
Empty the Deleted Items folder regularly (usually right-click on it and select Empty). Even though you "deleted" messages, they're not permanently deleted until you empty the Deleted Items folder.
Download and save any attachments to your computer, then delete the message. Attachments use up a lot of space, especially anything with photos or graphics.
If you use Outlook 2003, you may want to consider creating a personal storage folder on your computer.
Creating sub folders are handy for organizing things, but they still count against your total usage so moving messages to other folders will not free up space.
Stop by the Help Desk if you'd like an itemized view of your mailbox usage and additional tips.
.

PowerPoint 2007 - Training Manual

Brandy Long — Mon, 19 May 2008 03:18:00 GMT
Abstract: The attached guide is meant to help you navigate the changes in PowerPoint 2007. The guide contains the following information:

Installing the SUDDS2 Print Control in Internet Explorer

Ryan Brown — Fri, 16 May 2008 08:17:00 GMT
Abstract:
Installing the Print Control in SUDDS 2.0
Before being able to print reports from SUDDS 2.0, you must first install a print control. The following steps explain the process:
1) Log into SUDDS at https://sudds2.seattleu.edu/

2) Run a Report

3)

Excel 2007: Security - Training Manual

Brandy Long — Tue, 13 May 2008 04:58:00 GMT
Abstract:
The attached guide is meant to help you navigate the changes in Excel 2007. The guide contains the following information:
Protecting Your Files and Worksheets
Protection Options
Locking & Unlocking Cells
Workbook Level Protection
Worksheet Level Protection
File Level Protection

Excel 2007: Sorting, Tables, and Filters - Training Manual

Brandy Long — Tue, 13 May 2008 04:58:00 GMT
Abstract:
The attached guide is meant to help you navigate the changes in Excel 2007. The guide contains the following information:
Sorting Data
Tables
Creating Tables
Filtering Criteria
Filtering Your Table

Excel 2007: Importing - Training Manual

Brandy Long — Tue, 13 May 2008 04:57:00 GMT
Abstract:
The attached guide is meant to help you navigate the changes in Excel 2007. The guide contains the following information:
Importing an External Data File
Separating Cell Data

Excel 2007: Comments - Training Manual

Brandy Long — Tue, 13 May 2008 04:57:00 GMT
Abstract:
The attached guide is meant to help you navigate the changes in Excel 2007. The guide contains the following information:
Working with Comments
Adding Comments
Editing Comments
Displaying/Hiding Comments
Moving Comments
Deleting Comments
Printing Comments

Excel 2007: Macros - Training Manual

Brandy Long — Tue, 13 May 2008 04:56:00 GMT
Abstract:
The attached guide is meant to help you navigate the changes in Excel 2007. The guide contains the following information:
Automating Excel with Macros
Creating & Recording a New Macro
Running a Macro
Suspending & Resuming a Macro
Deleting a Macro

Excel 2007: Functions and Formulas - Training Manual

Brandy Long — Tue, 13 May 2008 04:55:00 GMT
Abstract:
The attached guide is meant to help you navigate the changes in Excel 2007. The guide contains the following information:
Referencing Cells with Names
Cell References: Relative and Absolute
Analyzing Your Table with Functions
Calculating with Functions
Calculating with Formulas
Function: Rank
Function: Rand
Functions: Countif and Sumif
Functions: Concatenate
Subtotals
Function: Subtotal

Computer Labs Software List (PC) for ENGR 308, ENGR 310, PIGT 206 and PIG 207
Albers Application

	Microsoft .NET Framework SDK v1.1
	Microsoft .NET Framework SDK v2.0
	Microsoft ASP.NET Web Matrix
	Microsoft SQL Server 2008
	Microsoft Visual Studio 2008
	Oracle-OraHome 90
	Oracle Installation Products
	Research Insight
	SAS
	Vensim PLE
Grant or Add Permissions to T drive Administrator — Sat, 13 Dec 2008 07:49:00 GMT Abstract: Typically, department directors or administrative assistance are the managers of T drive membership. (T Drive membership is controlled by a Security Group.) Folder managers can grant permissions to shared Team (T) drive Open your address book in Outlook 2003 Next locate the name of the folder and group that you manage. In the example below, the T-University groups are shown. You can enter all or part of the folder name. Once you located the folder you manage, double click it to open up the Properties and select Modify Members Next click Add Look up the person you wish to add in the search field and click OK twice and that will grant them permissions to the folder. Once permissions are granted, the end user may need to map the network drive. For assistance, see our article for mapping a network drive under Windows XP. Software Installation Administrator — Sat, 13 Dec 2008 07:42:00 GMT Abstract: If you would like to request a software installation, please send an email to helpdesk@seattleu.edu with the name of the software that you are requesting and your computer name from http://mypc. We can use our remote tools to install the software during your lunch, after hours, or on Saturdays. Some software requires a special purchase due to licensing. Software purchase requests may be placed through TechnicalPurchasing@seattleu.edu. Request an Office move or equipment relocation Administrator — Sat, 13 Dec 2008 07:37:00 GMT Abstract: If you would like to schedule to have equipment moved, please contact helpdesk@seattleu.edu with all of the details. Typically, 1-2 weeks notice is requested. However, the more time that you give IT the better. We will need to make arrangements with Telecom to have phones moved as well as schedule staff to move computer equipment. If you need to have more than 4 computers moved, giving us more than 2 weeks is prefered. As a general suggestion, the more time you give us the better we can plan. Change permissions on Public Folders Administrator — Sat, 13 Dec 2008 07:33:00 GMT Abstract: Issue How do I change permissions for Public Folders? Resolution Please contact the OIT Help Desk at helpdesk@seattleu.edu for assistance in adding/removing users with permissions to public folders, changing permissions levels for users with permission to public folders, or to add/remove users with "send as" permissions for public folders. Please give the name(s) of the users whose permissions need to be changed, the folder location(s). Typically only departmental folder managers, directors or their designee have the authority to request permission changes on folders. If you would like to request a security group for your public folder, we can create on so that you can modify the permisions similiar to modifying T-Drive permissions. Update your InSite remote path in Dreamweaver 8 Administrator — Mon, 24 Nov 2008 07:56:00 GMT Abstract: InSite: Updating your Dreamweaver 8 Remote Site address Effective November 24th, 2008: With the migration of insite.seattleu.edu to a new web server, InSite web authors must change the server name they publish their sites to. The following steps detail the process for updating a Dreamweaver 8 site when using a local copy that is synchronized with the web server. Step 1: Launch Dreamweaver and pulldown the Site menu. Select Manage Sites. Step 2: Click the Edit button after selecting the site you work on. Step 3: Click the Avanced tab. Step 4: Select Remote Info in the left box. Step 5: Change the Remote Folder address, replacing oitws17 with oitws017. Click the OK button on the window. Your web site URL will remain unchanged and no further adjustments are necessary. If you have difficulty publishing your InSite web site, please contact the OIT Help Desk (x5571). How do I report a printer problem? Administrator — Tue, 21 Oct 2008 02:08:00 GMT Abstract: *Reporting a Printer Problem* When reporting a printer problem, including the following pieces of information in your initial email can speed up the troubleshooting process: 1) The printer name. If this is a networked printer, the printer name should be something like \\oitps#\prt###\. If the printer is added to your computer, you can find this by viewing your printers. This can be found by clicking the Start Menu and then Printers and Faxes (alternatively, Start Menu, then Settings, and then Printers and Faxes). 2) The type of printer. This is the model number and printer manufacturer. Most printers on campus are HP Printers. An example of a printer name is an HP Laserjet 4250N. 3) The location of the printer. This is just the building and room number. Alternatively, the location of the person reporting the error is sufficient. 4) A brief description of the problem. Usual requests are: printer jams, fuser errors, or a stuck print queue. The quickest way to report your printer problem is to email the above information to helpdesk@seattleu.edu and then call x5571 to let us know of the issue. If you choose to call before emailing the help desk, please have this information available. What is the difference between a Public Folder and a Listserv? Administrator — Mon, 06 Oct 2008 06:36:00 GMT Abstract: Listservs have an email address. Listservs are distribution lists that are stored on our network. When you email a distribution list, everyone in the list receives a copy of the email. This is used to distribute to multiple email addresses. Multiple copies of the email are distributed among members of the list. Public Folders have an email address. Public Folders are folders that are stored on our network. All email sent to a public folder is stored in a single location. This is typically used when departments or clubs need to have shared access to an email address. All email sent to a public folder is stored in one location. Install EMS 4.1 Administrator — Mon, 29 Sep 2008 01:24:00 GMT Abstract: NOTE: Please contact Conference and Event Services at x5620 or rooms@seattleu.edu before attempting to install EMS 4.1. 1. Click on Start -> Control Panel (note: on some computers, you may need to click Start -> Settings -> Control Panel) 2. Double-click on "Add or Remove Programs" 3. Click on "Add New Programs" 4. Click on the "Add" button for EMS Enterprise 4.1. If you receive an error message during installation mentioning a problem with the .NET framework, please contact the Helpdesk at x5571 5. If prompted for a Server and Database, enter "oitsq001" into the Server box and "emsenterprise" into the Database box MAC: Connect to a Server Tommy Dunn — Fri, 01 Aug 2008 09:38:00 GMT Abstract: Step 1: Click GoàConnect to Server
	Click on the Finder icon in the Dock. From the Go menu select Applications. Open the Utilities folder by double-clicking on it. Double-click on Printer Setup Utility.